SATHIYAPRIYA Gunasekaran
Experienced Desktop Support Engineer & Quality Assurance Specialist
Sidcup, GB.About
Highly analytical and results-driven professional with 8+ years of experience as a Desktop Support Engineer, adept at managing IT infrastructure, user support, and asset lifecycle. Combines robust technical troubleshooting skills with a strong background in meticulous quality control and technical editing from over 7 years in the publishing industry, ensuring high standards of accuracy and operational efficiency. Eager to leverage comprehensive IT and quality assurance expertise in a challenging role that values precision, problem-solving, and continuous improvement.
Work
Warbler Software Technology Prvt. Ltd
|Desktop Support Engineer
Chennai, Tamil Nadu, India
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Summary
Managed comprehensive IT support operations, ensuring system reliability, user productivity, and efficient IT asset lifecycle management for Warbler Offshore Users.
Highlights
Provided first-level IT support, proficiently installing, troubleshooting, and resolving hardware, software, and operating system issues for desktops, laptops, and peripherals, enhancing user productivity.
Administered critical IT infrastructure, including Kaseya environment, Active Directory, Microsoft 365 user accounts, and VMware servers, ensuring secure access and optimal system performance.
Managed IT asset lifecycle, including procurement, stock control, and quality inspection of incoming goods, optimizing inventory and operational efficiency.
Oversaw blister packaging operations in adherence to GMP/SOP standards, including CNC machine setup, work order completion, and in-process quality checks.
APEX Knowledge Technology Pvt. Ltd.
|Quality Controller
Chennai, Tamil Nadu, India
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Summary
Ensured flawless accuracy and high-resolution image quality for publishing projects through meticulous revision and final PDF checking.
Highlights
Performed comprehensive revision and final PDF checking, ensuring error-free and publication-ready documents for clients including Cambridge University Press.
Maintained flawless accuracy across all project deliverables, upholding stringent quality control standards for academic publications.
Verified and adjusted image resolutions to meet specific project requirements, enhancing visual quality and adherence to client specifications.
Macmillan Publishing Solutions Ltd
|Quality Control Executive
Chennai, Tamil Nadu, India
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Summary
Oversaw quality control for academic publications, ensuring meticulous adherence to author manuscripts and specific typesetting requirements for clients like Elsevier.
Highlights
Conducted thorough sample checking and job analysis to ensure quality benchmarks were met across all publishing projects.
Compared typeset proofs meticulously against author manuscripts and specifications, identifying and rectifying discrepancies to maintain content integrity.
Managed typesetting for book front and back matter, ensuring structural integrity and aesthetic consistency according to publishing guidelines.
Verified style, figures, equations, tables, and references for accuracy and adherence to publishing guidelines, enhancing document quality.
Techset Composition Pvt. Ltd.
|Technical Editor
Chennai, Tamil Nadu, India
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Summary
Managed technical editing processes for diverse publications, ensuring adherence to quality standards, customer specifications, and timely delivery for clients like CRC PRESS.
Highlights
Reviewed PDFs, fonts, and styles for inconsistencies, ensuring high-quality output and adherence to publication standards.
Executed proofreading revisions using pica scale measurements to achieve precise typographical accuracy across technical documents.
Managed fast-track books and online jobs, consistently meeting accelerated deadlines without compromising quality.
Delivered typeset pages precisely according to customer specifications, ensuring client satisfaction and project timelines.
Exeter premeditated Services Pvt. Ltd.
|Senior Proof Reader
Chennai, Tamil Nadu, India
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Summary
Led comprehensive proofreading and quality assurance processes for academic and technical publications, ensuring adherence to client specifications and industry standards.
Highlights
Conducted ISO internal audits to ensure compliance with quality management systems and continuous improvement in publishing workflows.
Performed meticulous mark corrections on proofs, ensuring adherence to general publishing standards and client guidelines.
Verified article continuity and consistency against original manuscripts, maintaining integrity across complex academic publications.
Ensured precise style, formatting, and alignment for entire articles, meticulously reviewing figures, equations, tables, and references for accuracy.
Education
Presidency College
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M.Phil.
Economics
Ethiraj College for Women
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MA
Economics
Quaid-E-Millath Govt. College for Women
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BA
Economics
Languages
Tamil
English
Skills
IT Support & Systems
Desktop Support, Hardware Troubleshooting, Software Troubleshooting, Operating System Support, IT Asset Management, Kaseya, Active Directory, Microsoft 365, VMware, IT Infrastructure Management, System Administration, Windows OS.
Publishing & Quality Assurance
Proofreading, Technical Editing, Quality Control, ISO Auditing, Manuscript Review, Typesetting, Formatting, Style Guides, Pica Scale Measurement, PDF Checking, Image Resolution Verification, GMP/SOP Standards.
Operational Management
Stock Control, Quality Inspection, Procurement, Work Order Management, CNC Machine Operation.
Technical Tools
Microsoft Office Suite, Acrobat Reader.
Professional Competencies
Analytical Skills, Problem-Solving, Attention to Detail, Process Adherence, Time Management, Team Coordination, Communication, Deadline Management.